MAKING TRUST HAPPEN!
How to Think and Talk About Trust &
Experience and Create It
Trust is an elusive concept. Since it has different meanings, it has a “know-it-when-you-see-it” or “don’t-see-it quality.” We share our views on trust’s ineffability by illustrating how “trust” co-appears with self-trusting, trustworthiness, trust relationships, and trust structures. We explore the characteristics of each of these five dimensions and their interactions that lead to a sixth dimension which we call “systemic trust.” We conclude by suggesting that once we understand its five perspectives plus their interactions, we realize that trust is a choice, as well as a skill.
Furthermore, we highlight that we can enhance our ability and capacity to make wise trust choices. At each moment, we can get better at choosing to trust or not.
In other words, we are free to choose. But, as important, we can make trust happen! And when trust happens, the relationships among team members are strengthened, second-guessing is eliminated, and organizational life is easier and more productive.